Frequently Asked Questions
Everything you need to know about our handcrafted home decor and artisanal furniture.
How are FolkArt products manufactured?
Every item in our collection is handcrafted by skilled artisans using traditional techniques. We prioritize natural materials like reclaimed wood, organic cotton, and hand-fired ceramics to ensure each piece is unique.
How do you handle shipping for fragile home decor?
We use specialized eco-friendly packaging designed to protect delicate items. Large furniture pieces are shipped via white-glove delivery services to ensure they arrive safely at your doorstep.
What is your return policy for home goods?
We offer a 30-day return policy for most items. Products must be in their original condition and packaging. Please note that custom-made or personalized artisanal pieces are final sale.
Do you offer international shipping?
Yes, FolkArt ships to over 50 countries. Shipping costs and delivery timelines vary by location and are calculated at checkout based on the weight and dimensions of your order.
How should I care for my handcrafted items?
Each product comes with a specific care guide. Generally, we recommend avoiding harsh chemicals and direct sunlight for textiles and wood to preserve the natural pigments and finishes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm or Klarna for larger furniture purchases.